Training Programs
Each program begins with a prerequisite phase of Audit and Observation Days to understand your organization’s context, followed by a core workshop on Service Excellence to establish shared values and standards. To ensure consistency and long-term impact, follow-up sessions are recommended as part of our approach to sustainable learning.
Our Training Programs Include
- Service Excellence & Culture – instilling shared values and elevating guest experiences.
- Fine Dining Service – mastering refinement and precision at the highest level.
- Casual Dining Service – balancing efficiency with warmth and professionalism.
- In-Room Dining Service – delivering discreet, timely, and personalized service.
- Bar & Mixology – combining creativity, precision, and storytelling in beverage service.
- Sommelier Training – enhancing wine knowledge and pairing expertise.
- Culinary Arts Foundations & Advanced – building essential techniques and advanced gastronomic skills.
- Pastry Foundations & Advanced – from fundamentals to refined creations.
- Bakery Foundations & Advanced – mastering artisanal breads and advanced bakery techniques.
- Housekeeping Excellence – ensuring impeccable standards in guest comfort and detail.
- Attitudes & Behaviors in Hospitality – shaping mindsets and service conduct.
- SOPs Set-Up – structuring and implementing standard operating procedures for consistency.
- Middle Management Tools – equipping supervisors with leadership, communication, and operational excellence skills.
This list is not exhaustive. Depending on the outcomes of the initial analysis, additional programs can be designed and tailored to your specific needs.
